WHO WE ARE

Baja Call Center is a professional organization with over 800 employees in the US and Mexico providing services to over 25 US based organizations. Our clients range from small online retailers to publicly traded corporations with complex needs. Our goal is to become an extension of your company so your customers have a seamless interaction whether they are speaking with our employees or yours. We provide a unique blend of US management techniques combined with near shore call center agents to provide affordable, professional and reliable services.
MEET OUR TALENTED TEAM
JUSTIN LINES
CEO
CUAUHTEMOC DELGADO
General Manager
HECTOR PEREZ
HR Director
LEONARDO DELGADO
Training Manager
JUAN CARLOS BARAJAS
Operations Manager
PEDRO URIAS
Operations Manager
FERNANDO GAONA
Operations Manager
CRISTIAN SANTACRUZ
Recruiting Manager
ALEJANDRO MURILLO
IT Manager
SOPHIA CONTRERAS
Marketing Coordinator
YURIKO AIJARA
HR Supervisor
Our Timeline
OUR AIM
At Baja Call Center we believe our success comes with our client’s success. We work for companies that look for a contact center partner that will help them elevate their customer service and achieve a truly outstanding customer experience. Our team will help you analyze your current business needs and develop the right customer service solutions for your clients.
OUR VALUES
Accountability
Integrity
Compassion
Respect
OUR CULTURE

OUR SLOGAN
Be Awesome Today

OUR MOTTO
One Team One Baja

OUR MISSION
Setting ourselves ahead of the competition, by providing exceptional support focused on complete client satisfaction.

OUR VISION
To provide a culture of growth for our employees that sets us apart from our competition, to provide a level of service to our clients that creates a true long-term partnership, to provide value to our stakeholders by adapting to new challenges and producing consistent growth year after year.