WHO WE ARE

Baja Call Center is a professional organization with over 800 employees in the US and Mexico providing services to over 25 US based organizations. Our clients range from small online retailers to publicly traded corporations with complex needs. Our goal is to become an extension of your company so your customers have a seamless interaction whether they are speaking with our employees or yours. We provide a unique blend of US management techniques combined with near shore call center agents to provide affordable, professional and reliable services.

Our Timeline

2016
2017
2018
2019
2020
2021
  • Baja Call Center Inc. launches in US and Mexico.
  • Opened first Tijuana office in Zona Rio with 115 agent work stations.
  • Ended 2016 with 75 agents.
  • Open second Tijuana office in Zona Rio with additional 120 work stations.
  • Ended 2017 with 150 agents.
  • Opened third Tijuana office in Zona Centro with additional 400 agent workstations.
  • Ended 2018 with 300 agents.
  • Opened third Tijuana office in Zona Centro with additional 400 agent work stations.
  • Ended 2019 with 300 agents.
  • Developed Work from Home (WFH) process and became a hybrid company with permanent WFH and in-office agents.
  • Ended 2020 with 500 agents.
  • Expanded our Zona Centro location with 200 additional agent work stations (835 total).
  • Expanded Work from Home (WFH) to the Guadalajara region of Mexico.
  • Projected employee count of 1000 by the end of the year.

OUR AIM

At Baja Call Center we believe our success comes with our client’s success. We work for companies that look for a contact center partner that will help them elevate their customer service and achieve a truly outstanding customer experience. Our team will help you analyze your current business needs and develop the right customer service solutions for your clients.

MESSAGE FROM OUR CEO

We are accountable to our employees and our clients, we have integrity and can be trusted, we are compassionate and care about our people and our community and we will treat everyone with respect. These are our values.

Justin Lines
CEO

OUR VALUES

Accountability

Integrity

Compassion

Respect

OUR CULTURE

OUR SLOGAN

Be Awesome Today

OUR MOTTO

One Team One Baja

OUR MISSION

Setting ourselves ahead of the competition, by providing exceptional support focused on complete client satisfaction.

OUR VISION

To provide a culture of growth for our employees that sets us apart from our competition, to provide a level of service to our clients that creates a true long-term partnership, to provide value to our stakeholders by adapting to new challenges and producing consistent growth year after year.

MEET OUR TALENTED TEAM

JUSTIN LINES

CEO

CUAUHTEMOC DELGADO

General Manager

LEONARDO DELGADO

Training Manager

JUAN CARLOS BARAJAS

Operations Manager

CRISTIAN SANTACRUZ

Recruiting Manager

SOPHIA CONTRERAS

Marketing Coordinator

ANTONIO GOMEZ

Payroll Coordinator

MONICA MELCHOR

Operations Supervisor

SUSANA DOMINGUEZ

Operations Supervisor

OMAR ZAMBRANO

Operations Supervisor

DANIELA VILLASANA

Recruiter

MARISOL ALVAREZ

Accounts Payable