WHO WE ARE
Baja Call Center is a professional organization with over 800 employees in the US and Mexico providing services to over 25 US-based organizations. Our clients range from small online retailers to publicly traded corporations with complex needs. As a nearshore call center in Tijuana, Mexico, we offer a unique blend of US management techniques combined with affordable, professional, and reliable call center services in Mexico. Our goal is to become an extension of your company, so your customers have a seamless interaction whether they are speaking with our agents or yours.
MEET OUR TALENTED TEAM
JUSTIN LINES
CEO
CUAUHTEMOC DELGADO
General Manager
HECTOR PEREZ
HR Director
LEONARDO DELGADO
Training Manager
PEDRO URIAS
Operations Manager
FERNANDO GAONA
Operations Manager
CRISTIAN SANTACRUZ
Recruiting Manager
VICENTE MUĂ‘OZ
IT Manager
SOPHIA CONTRERAS
Marketing Coordinator
Our Timeline
OUR AIM
At Baja Call Center, we believe that our success comes with our clients’ success. As a nearshore call center, we partner with companies that are looking to outsource call center services and customer support to a reliable and trustworthy partner. Our team of experts will help you analyze your current business needs and develop the right customer service solutions for your clients, all while keeping your costs low with our outsourcing nearshore services.
OUR VALUES
Accountability
Integrity
Compassion
Respect
OUR CULTURE
OUR SLOGAN
Be Awesome Today
OUR MOTTO
One Team One Baja
OUR MISSION
Setting ourselves ahead of the competition, by providing exceptional support focused on complete client satisfaction.
OUR VISION
To provide a culture of growth for our employees that sets us apart from our competition, to provide a level of service to our clients that creates a true long-term partnership, to provide value to our stakeholders by adapting to new challenges and producing consistent growth year after year.