Professional Services
With our extensive knowledge in customer care services and outsourcing we are uniquely positioned to provide support for your business.
CUSTOMER SERVICE
Inbound and outbound phone support, chat, ticket and email support.
BACK OFFICE SUPPORT
Data entry, transcription, CRM updating.
SALES
Inbound and outbound phone sales support, order taking, partial form fill follow up.
COLLECTIONS
Debtor contact, payment plans, payment collection.
Just Relax & Let Us Do The Heavy Lifting
Our service is extremely flexible and can be scaled to meet your needs from day one.
- We understand that the choice to outsource is a big decision, and we wont let you down.
- Our team will work to fully understand your needs and implement solutions to meet your goals.
- Dedicated support team to manage your campaign.
OUR COMPANY
Baja Call Center was born from the desire to create a full service outsourcing company that not only has years of knowledge in all facets of the industry, but a strong focus on exceptional service and value.
BUSINESS VALUES THAT DRIVE OUR COMPANY
Baja Call Center has aspired to be one of the world’s leading customer service solutions company, while keeping cost to clients an important consideration. This goal has prompted Baja Call Center to craft a unique blend of US management techniques and procedures with its near shore call center to provide top-notch customer support services for businesses and industries.
Affordable
Cost effective and reliable services that are on par with US based call centers at a fraction of the cost.
Accountable
Motivated bilingual agents and management that are dedicated to their jobs and the success of our clients.
Dependable
Utilization of cutting edge technologies, Infrastructure and software to aid in seamless service for our clients to ensure near 100% uptime.
Trustworthy
Daily monitoring and evaluations of our personnel and systems to ensure compliance, integrity and modes of improvement.
OUR AWESOME CLIENTS
"Good Afternoon Justin! It's Rachel over at MDP. I just wanted to reach out to you and say what a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. I especially would like to recognize Marlene. She provides expedient and exemplary help to us and the clients. She takes pride in her work and always retains the information we give to her (often times it can be a ton). She also has implemented spreadsheets and systems that make the tasks much more efficient. We are blessed to have her apart of our team. Thank you very much for your continued willingness assisting in the growth of the business"