Professional Services
With our extensive knowledge in customer care services and outsourcing we are uniquely positioned to provide support for your business.
CUSTOMER SERVICE
Inbound and outbound phone support, chat, ticket and email support.
SOFT COLLECTIONS
Debtor contact, payment plans, payment collection.
SALES SUPPORT
Application processing, progress tracking, customer follow up, paperwork fulfillment.
LOAN ORIGINATIONS
Title loan initiation, potential customer contact, application review.
Elevate your customer service experience
Get represented by a team that has years of experience in the most competitive industries.
- We offer tailored services at affordable prices that will help your business grow.
- Hablas español? Our team does! 60% of consumers prefer to be assisted in their native language.
- Dedicated support team to manage your campaign.
OUR COMPANY
Baja Call Center was founded on the belief that our success comes with our clients’ success. We are a contact center partner that helps companies elevate their customer service and provide an outstanding customer experience.
OUR EXPERTISE
We are experts in recruiting, training, managing and reporting, and our team can provide the support you need to grow and succeed.
Affordable
Cost effective and reliable services that are on par with US based call centers at a fraction of the cost.
Accountable
Motivated bilingual agents and management that are dedicated to their jobs and the success of our clients.
Dependable
Utilization of cutting edge technologies, Infrastructure and software to aid in seamless service for our clients to ensure near 100% uptime.
Trustworthy
Daily monitoring and evaluations of our personnel and systems to ensure compliance, integrity and modes of improvement.
OUR AWESOME CLIENTS
"I love the daily updates you are providing. You and your team are amazing and so on top of things - we can't wait to build a successful partnership!"
"What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business."
"Baja's team has been extremely on the ball and willing to take feedback to create success. They're always making sure to provide whatever I need make sure this campaign continues moving in the right direction."
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services."