Rated “Excellent” by Our Satisfied clients
Outsourcing with Baja Call Center is the answer.
Improve your customer service with a dedicated support team of bilingual professionals fluent in both English and Spanish, supported by dependable infrastructure and advanced software!
“What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business.”
Request a quote by filling out our short form or contact us directly via phone.
They’ll identify your needs and tailor our services accordingly.
Our team will walk you through onboarding and get you up and running in no time!
Our success at Baja Call Center is defined by the exceptional outcomes we deliver to our clients. For more than 7 years, we have helped businesses across all industries enhance their customer experience using our call center services. With our state-of-the-art call centers in Tijuana, Mexico, and a team of hundreds of remote employees, we have the capacity to provide unmatched inbound and outbound call center services.
We use advanced software and technology to handle everything from lead generation to technical support, providing seamless communication with your customers. Our teams consist of highly trained agents who are fluent in both English and Spanish. We prioritize building long-term relationships with your clients and do not engage in cold calling or aggressive sales tactics. Partnering with us will elevate your customer experience and set your business apart from the competition. Choose Baja Call Center for reliable, high-quality call center services.
Do you still want to know more? Visit our Business Presentation here.
"I want to extend a huge THANK YOU to the Baja team for being adaptable for us throughout this busy and sometimes unpredictable season. While we love to be proactive in our planning, there are many times that we have to be reactive with everything from schedules to scripts and processes. We appreciate everything your team has done to support SelectQuote this AEP."
"First and foremost, I want to express my gratitude for the longstanding partnership we have enjoyed with Baja Call Center Inc. over the past almost 5 years. The relationship has been invaluable to our operations, and we truly appreciate the commitment to delivering high standards of service."
"The team is doing a great job handling the business. Ya’ll are awesome!"
"What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business."
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review rating and I'm reminded that our customers believe our team is just as amazing as I do."
“Baja's team has been extremely on the ball and willing to take feedback to create success. They're always making sure to provide whatever I need make sure this campaign continues moving in the right direction."
"I love the daily updates you are providing. You and your team are amazing and so on top of things - we can't wait to build a successful partnership!"
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services".
Inbound and outbound phone support, chat, ticket and email support.
Debtor contact, payment plans, payment collection.
Application processing, progress tracking, customer follow up, paperwork fulfillment.
Social Media Ads, PPC Ads, Blog, Product/ Service Ad descriptions.
Title loan initiation, potential customer contact, application review.
Inbound call screening, verification and last leg transfer services.
Get your own team of highly skilled agents delivering US-standard services at a fraction of the cost.
Partner with highly motivated bilingual experts and managers who are fully committed to your success.
Experience seamless service and near 100% uptime with our cutting-edge technology, infrastructure, and software.
Ensure compliance, integrity, and constant improvement with our rigorous daily monitoring and evaluation of staff and systems.
We will work with you to deliver a budget for your campaign. For a list of our prices, please Click Here
Internet connectivity, agent station with computer, monitor, headset, it support, campaign set up, recruiting and agent screening, and daily reporting.
Depending on the size of the campaign we can be up and running from 2 - 4 weeks from the time the contract is signed.
The majority of our clients prefer to use their own cloud based communication platform for calls, tickets, chat, etc. We do have several platforms that can be utilized by the client depending on your needs.
Certainly! We have a skilled team of bilingual experts at our call centers in Tijuana and Mexico, as well as hundreds of remote employees who are committed to delivering outstanding service to your clients. While 75% of our campaigns are based in English, all of our experts are fluent in both English and Spanish, enabling us to provide top-quality bilingual support tailored to the specific needs of your business at a competitive price point.
