Live Chat Support: The Benefits of a Constant Connection with Your Customers
November 25, 2021
Blog By: Justin Lines
If you're looking for a great way to improve your customer service experience, then live chat support is a perfect solution. With the immediacy of this service, customers can contact your customer service agents at any time of day and know that they're speaking directly to an agent that is eager to help them.
In today's post, we'll be sharing the top 3 benefits of live chat support for your online business.
Live Chat Increases Sales
Customers who use live chat functions tend to spend up to 60% more per transaction than those who don't. And not only that, but this feature can increase your conversion rate by nearly 4% as well. For most companies, the increase in sales more than makes up for the cost of providing this service.
Live Chat Maximizes Productivity
While your customer service agents can only handle one phone call or email at a time, live chat gives them the ability to respond to multiple inquiries at once. This can effectively reduce your response time and the number of tickets.
Live Chat Improves Customer Satisfaction
Not only does live chat improve your sales and productivity, but it also helps you to maintain a better customer satisfaction level. In fact, chat has a 73% customer satisfaction rating compared to phone (44%) and email (61%).
Outsource Your Live Chat Support
If you're eager to start providing live chat support to your customers, consider outsourcing for a simpler and more affordable option. By partnering with Baja Call Center Services, a company specializing in providing live chat support, you'll be able to improve your customer service experience without hiring and training more service agents yourself.
To learn more about our services, contact our team today.