Rated “Excellent” by 1000+ Satisfied clients
Outsourcing with Baja Call Center is the answer.
“What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business.”
Or contact us directly via phone for a preliminary evaluation and quote.
They’ll identify your needs so we can tailor our services to them.
Our team will walk you through onboarding and get you up and running in no time.
At Baja Call Center, we measure our success by the outcomes we deliver for our clients. We are a contact center partner helping companies from all industries to provide an outstanding customer experience.
We have a state-of-the-art 800 seat call center in Tijuana, Mexico, plus hundreds of remote employees. Our staff are highly trained and motivated, allowing us to provide clients with a high level of service and support. We’re here to meet all of your call center needs, and we're confident that we can provide you with the solutions you require.
" What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business."
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review rating and I'm reminded that our customers believe our team is just as amazing as I do."
“Baja's team has been extremely on the ball and willing to take feedback to create success. They're always making sure to provide whatever I need make sure this campaign continues moving in the right direction"
"I love the daily updates you are providing. You and your team are amazing and so on top of things - we can't wait to build a successful partnership!"
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services".
Inbound and outbound phone support, chat, ticket and email support.
Debtor contact, payment plans, payment collection.
Application processing, progress tracking, customer follow up, paperwork fulfillment.
Social Media Ads, PPC Ads, Blog, Product/ Service Ad descriptions.
Title loan initiation, potential customer contact, application review.
Inbound call screening, verification and last leg transfer services.
Our services are just as good as any you’ll find in US-based call centers, but a fraction of the cost.
Baja’s motivated bilingual experts and managers are dedicated to the success of your business.
We use up-to-date technology, infrastructure and software to ensure seamless service and near to 100% uptime.
Rigorous daily monitoring and evaluation of our staff and systems ensures compliance, integrity, and constant improvement.
We will work with you to deliver a budget for your campaign. For a list of our prices, please click here: bajacallcenter.com/brochure
Internet connectivity, agent station with computer, monitor, headset, it support, campaign set up, recruiting and agent screening, and daily reporting.
Depending on the size of the campaign we can be up and running from 2 - 4 weeks from the time the contract is signed.
The majority of our clients prefer to use their own cloud based communication platform for calls, tickets, chat, etc. We do have several platforms that can be utilized by the client depending on your needs.
Yes, all of our agents are bilingual, english-spanish. We can provide services in either language, or both if needed. 75% of our campaigns are English-based.
