Rated “Excellent” by Our Satisfied clients
Experience the benefits of partnering with Baja Call Center, the industry-leading call center based in Tijuana, Mexico.
With a workforce of over 800 skilled professionals, we cater to the call center needs of more than 25 US-based organizations. Whether you're a small online retailer or a publicly traded corporation, our expertise enables us to meet the diverse requirements of clients across various sectors.
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review Rating and I'm reminded that our customers believe our team is just as amazing as I do.”
Happy US Customers
Expert Agents
Current Fortune 1,000 Clients
Request a quote by filling out our short form or contact us directly via phone.
They’ll identify your needs and tailor our services accordingly.
Our team will walk you through onboarding and get you up and running in no time!
Partner with Baja Call Center and unlock the advantages of outsourcing your call center services to Tijuana, Mexico.
Our dedicated team of experts in Tijuana, Mexico, is committed to providing top-notch call center solutions tailored to your business needs. We offer a range of services, including inbound and outbound phone support, live chat, ticketing, and email support.
#1 Full-Service Call Centers in Tijuana, Mexico
As the premier call center in Tijuana, Mexico, Baja Call Center provides top-quality call center services tailored to your business requirements. Choose us to leverage our extensive experience, cost-effective rates, and skilled workforce to enhance your customer support operations.
Cost-Effective: Benefit from our cost-effective call center services that ensure maximum value for your investment. Our call centers in Tijuana, Mexico offer competitive pricing without compromising on quality.
Exceptional Talent: Harness the skills of our highly proficient bilingual agents in Mexico who possess the language fluency required to deliver exceptional customer experiences in English and Spanish.
Reliable Infrastructure: Trust in our state-of-the-art technology infrastructure that guarantees reliable performance.
Customer-Centric Approach: Experience our customer-centric mindset as we prioritize clear communication, effective problem-solving, and seamless integration with your brand.
" What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business."
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review rating and I'm reminded that our customers believe our team is just as amazing as I do."
“Baja's team has been extremely on the ball and willing to take feedback to create success. They're always making sure to provide whatever I need make sure this campaign continues moving in the right direction"
"I love the daily updates you are providing. You and your team are amazing and so on top of things - we can't wait to build a successful partnership!"
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services".
Deliver exceptional customer service with our skilled agents handling inquiries and resolving issues.
Maximize your sales and re-engage potential customers who have abandoned shopping carts, utilizing their provided information to make targeted sales calls.
Ensure your customers receive expert technical support as our skilled team addresses their concerns and provides effective solutions.
Cater to a diverse customer base by offering multilingual support, delivered by our bilingual agents who can seamlessly communicate in multiple languages, including English and Spanish.
Get your own team of highly skilled agents delivering US-standard services at a fraction of the cost.
Partner with highly motivated bilingual experts and managers who are fully committed to your success.
Experience seamless service and near 100% uptime with our cutting-edge technology, infrastructure, and software.
Ensure compliance, integrity, and constant improvement with our rigorous daily monitoring and evaluation of staff and systems.
We offer a wide range of call center services in Mexico, including inbound customer support, technical assistance, multilingual support, back-office support, and more. Our services are tailored to meet the diverse needs of our clients.
Partnering with Baja Call Center in Mexico brings several benefits to your business. Our cost-effective call center services allow you to maximize your return on investment.
By leveraging our skilled bilingual agents and reliable infrastructure, you can provide exceptional customer support, increase sales, and enhance overall customer satisfaction.
At Baja Call Center, our agents are proficient in multiple languages, including English and Spanish. We ensure that our bilingual agents can effectively communicate and provide support in both languages, catering to a broad customer base.
Our call centers in Tijuana, Mexico are highly reliable. We have invested in state-of-the-art technology and robust systems to ensure reliable performance and nearly 100% uptime. Our advanced call routing systems and stringent security measures guarantee a secure and seamless operation for your business.
At Baja Call Center, we prioritize clear communication, effective problem-solving, and a customer-centric mindset. We work closely with you to understand your business requirements and tailor our services accordingly.
Our goal is to become an extension of your company, providing a seamless experience for your customers through our trained agents and streamlined processes.
To discuss your call center project in Mexico with Baja Call Center, simply fill out our contact form with your details, including your name, email address, phone number, and a message.
Our team will promptly contact you to schedule an appointment and further discuss your project. We look forward to assisting you with your call center needs in Mexico. Contact us today!
