Rated “Excellent” by Our Satisfied clients
Discover the advantages of partnering with Baja Call Center, the industry-leading call center based in Tijuana, Mexico.
With over 800 employees, we offer professional call center services to over 25 US-based organizations. From small online retailers to publicly traded corporations, we have the expertise to meet the complex needs of diverse clients.
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review Rating and I'm reminded that our customers believe our team is just as amazing as I do.”
Happy US Customers
Expert Agents
Current Fortune 1,000 Clients
Request a quote by filling out our short form or contact us directly via phone.
They’ll identify your needs and tailor our services accordingly.
Our team will walk you through onboarding and get you up and running in no time!
Partner with Baja Call Center and experience the benefits of outsourcing your call center services to Mexico.
Our dedicated team of experts in Tijuana, Mexico, is committed to providing top-notch call center solutions tailored to your business needs. We offer a range of services, including inbound and outbound phone support, chat, ticket, and email support.
Your Trusted Nearshore Call Center in Mexico
As the premier call center in Mexico, Baja Call Center provides top-notch call center services tailored to your business requirements. By choosing us, you can leverage our extensive experience, affordable rates, and skilled workforce to enhance your customer support operations.
Exceptional Customer Support: Our dedicated agents are trained to handle customer inquiries, resolve issues, and provide personalized assistance ensuring a positive customer experience.
Multichannel Support: We offer support through various channels including Phone, Email, live chat, and social media, allowing your customers to reach out using their preferred communication experience.
Flexible solutions: Our customizable call center services can be tailored to meet your specific business needs. Whether you require inbound customer support, order processing, technical assistance, or appointment schedulling, we’ve got you covered.
Scalability and efficiency: Baja Call center is equipped to handle high call volumes and seasonal fluctuations, ensuring that your customers never experience long wait times.
Trained and Empathetic Agents: Our agents undergo comprehensive training to understand your brand and products, enabling them to provide knowledgeable & empathetic support that reflects positively on your business.
" What a delight it has been working with your agents. It is a rough business, and they have picked up rather nicely. Thank you very much for your continued willingness assisting in the growth of the business."
“Baja has gone beyond the scope of our contractual agreement and has become a true extension of our corporate offices. Our team with Baja is always willing to go above and beyond the call of duty to make sure our operation runs smoothly. Sometimes I feel that our team is too good to be true, but then I look at our 4.9 Google Review rating and I'm reminded that our customers believe our team is just as amazing as I do."
“Baja's team has been extremely on the ball and willing to take feedback to create success. They're always making sure to provide whatever I need make sure this campaign continues moving in the right direction"
"I love the daily updates you are providing. You and your team are amazing and so on top of things - we can't wait to build a successful partnership!"
"We came to Baja with a request to outsource our customer service department as a way for us to save money and alleviate the responsibility of the day-to-day management of the employees. After listening to our goals and objectives, they transformed our vision into a fully functioning outsourced customer service division that answers and helps nearly 90% of our inbound client support calls. I have worked hand in hand with them as they developed the customer service platform and transitioned the calls from our in-house employees to the Baja agents. I certainly would recommend their services if you are considering a move to outsource your client support services".
Deliver exceptional customer service with our skilled agents handling customer inquiries and issues.
Drive sales and effectively engage potential customers through targeted and personalized outbound strategies.
Provide expert technical support to address customer concerns.
Serve your customers in their preferred language with our bilingual agents.
Get your own team of highly skilled agents delivering US-standard services at a fraction of the cost.
Partner with highly motivated bilingual experts and managers who are fully committed to your success.
Experience seamless service and near 100% uptime with our cutting-edge technology, infrastructure, and software.
Ensure compliance, integrity, and constant improvement with our rigorous daily monitoring and evaluation of staff and systems.
Whether you require inbound customer support, technical assistance, or any other call center services, Baja Call Center is here to help.
We offer a wide range of call center services in Mexico, including inbound customer support, technical assistance, multilingual support, and back-office support. Our skilled agents are trained to handle diverse customer interactions effectively.
Partnering with Baja Call Center in Mexico brings several benefits to your business. Our cost-effective call center services in Mexico allow you to maximize your return on investment.
You can leverage our exceptional talent, including highly skilled bilingual agents in Mexico, to provide seamless support to your customers. Additionally, our reliable infrastructure and customer-centric approach ensure a positive experience for both you and your customers.
Our bilingual agents in Mexico are proficient in English and Spanish, allowing us to provide support in both languages. We understand the importance of language proficiency in delivering exceptional customer experiences.
At Baja Call Center in Mexico, we have state-of-the-art technology infrastructure in place to ensure reliable performance and nearly 100% uptime. Our advanced call routing systems and robust security measures provide a secure and seamless operation for your business.
We prioritize clear communication, effective problem-solving, and a customer-centric mindset at the call center in Mexico.
Our goal is to become an extension of your company, ensuring a seamless experience for your customers. We work closely with you to understand your business requirements and tailor our call center services in Mexico accordingly.
To discuss your call center project in Mexico, simply fill out our contact form with your details, including your name, email address, phone number, and a message. Our team will reach out to you promptly to schedule an appointment and further discuss your project. Contact us today!
